Yesterday Governor Charlie Baker declared a state of emergency due to the outbreak of coronavirus (COVID-19). We understand and respect that many in our community are concerned about coronavirus exposure and we want to create a safe working environment for our clients and our team members.
WHAT WE'RE DOING
At Concord Animal Hospital, we clean exam rooms after every visit, clean the hospital twice daily, and have professional cleaners deep clean the office weekly. We always adhere to these strict sterilization standards to keep our pet patients safe from communicable diseases like kennel cough, but it positions us well to prevent transition of illness between humans.
We are increasing our already rigid cleaning standards and reminding employees that they must stay home if they exhibit signs of illness. We ask clients who are ill to either reschedule their pet’s appointment for a future date or have someone else bring their pet to their veterinary visit.
As always, call or email us with any questions of concerns!
WHAT IF YOU'RE AT A HIGH RISK
Some of our clients are at a high risk if infected with COVID-19 or live with someone who is. If you are concerned and want to limit your exposure, you can call to check in from your car to avoid the lobby. You can also opt to stay in your car for the entire visit: we will take your pet from your car into the hospital. We can have you on speaker phone while we examine your pet, return them to your car, and we can take payment over the phone.
WHAT ABOUT PETS
We also want to update you with the latest information available on the coronavirus and pets. Since this illness is so new, much remains unknown. Thus far animals don’t appear to be adversely affected by coronavirus, though one dog tested positive at low levels in Hong Kong. This dog didn't exhibit any symptoms and is owned by a COVID-19 positive person. However, if you suspect you have COVID-19 we recommend that you limit contact with pets until we know more about the virus. According to the American Veterinary Medical Association, you should have another member of your household take care of your pet. “If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.”